Terms and Conditions

PLEASE READ SHIPPING   CALENDAR /SCHEDULE & MONTH BEFORE ORDERING! Disregarding the present   shipping date and schedule, WILL NOT GET YOUR ORDER shipped sooner than THOSE   ORDERS IN FRONT OF YOURS WHOM ARE WAITING! PLEASE RESPECT THIS POLICY! I DO NOT PRODUCE 100'S OF QUEENS AT A TIME, SO  AT  TIMES THERE IS A WAIT, AND WEATHER & MATINGS DETERMINE AVAILABILITY! SO   AGAIN PLEASE READ THE  ORDERING SHIPPING CALENDAR and WEATHER, BEFORE   PLACING THE ORDER AND THEN CALLING ME AND SCREAMING AT ME OR A RUDE OR THREATENING   E MAIL DEMANDING "WHERE IS MY QUEEN ORDER?"  IT WILL NOT GET YOU FASTER   SERVICE, But WILL likely guarantee a visit/call by law enforcement ! THANK   YOU
 

 I will try to ship all NON-LIVE (HONEY, WOOD-WARE, ETC)) as soon as possible after reciept and payment of Order. this may be changed due to supply availability   or weather conditions in Forest, Ohio.  QUEEN BEES will be shipped    MONDAY or Tuesday ONLY,  later shipments MAY not make the client's   address due to flights, trucking, etc., and Saturday delivery may not be   possible to some areas. I do not want the Queen Bees to be at a P.O. or   warehouse for a weekend as it could result in their dead arrival to my   Clients.  Queens will be shipped on AVAILABILITY & WEATHER  and QUEEN SHIPPING SCHEDULE ON THE WEBSITE'S FRONT PAGE,   after the order is placed and paid for. Delays are sometimes possible, due to weather or conditions beyond my control or acts of  God. All efforts will be made to assure prompt service! I use United   States Postal Service  (U.S.P.S.)EXPRESS MAIL ONLY, for Queen Bees. Priority Mail and Ground   for other Products THE US Post office WILL NOT insure Queens.   US Postal regulation ( 609 sec 4.3 k)  For the Post   Office  Should they arrive dead or damaged within the allowed shipping   times,  they will not cover the cost of replacement and shipping unfortunately. (601.9.0.37)   (bees)  Also, as per postal regulations 114.3.1, 414.3.0 and   604.9.2.4  Queen Bees and Live Animals are EXEMPT from the Express Mail   guarantee of next day/ 2nd day guarantee, TO PROTECT THE LIVE ANIMALS when   shipping. ONLY QUEEN BEES CAN BE SHIPPED BY AIR OR PRIORITY MAIL!  If you prefer another service/shipper I will gladly accommodate your request.   All items will be shipped from Forest, Ohio USA.

ALL POSTAL ORDERS SHIPPED ON MONDAYS   Or TUESDAYS to help ASSURE LIVE DELIVERY! I WILL TRY MY BEST TO GET THE QUEEN BEES TO YOU   ALIVE!  BUT I CANNOT GUARANTEE SUCCESSFUL INTRODUCTION! MY   RESPONSIBILITY FOR HER CARE ENDS  AT THE POINT YOUR QUEEN   OR QUEENS ARRIVE ALIVE WITH HER ATTENDANTS! POKING A HOLE IN  THE CANDY, OPENING THE OTHER CORKED END TO DIRECT RELEASE THE QUEEN, PUTTING A MAESHMALLOW IN PLACE OF THE CAGE CORK, OR  OTHER ACTS THAT RESULT IN THE QUEEN BEE'S DEATH, INCLUDING NON-ACCEPTANCE BY  THE COLONY,  ARE NOT COVERED BY MY REFUND/CREDIT POLICY. HOWEVER I  WILL BE GLAD TO ADVISE YOU ON THE PROPER WAY TO INTRODUCE A NEW QUEEN TO   A HIVE. THANK YOU

DEAD OR DAMAGED FREIGHT:
All   merchandise is shipped F.O.B. Shipping Point ( Ada  or Forest, Ohio for   US Postal service). This legal term simply means that all merchandise becomes  your property as soon as we give it to the freight carrier. The freight  carrier is responsible for the complete and safe delivery of your   merchandise. It is your responsibility to thoroughly inspect the merchandise  when it is delivered. If the freight carrier fails to deliver your  merchandise in good condition, (equipment etc., and / or Queen Bees)  If applicable it is your responsibility to file a damage or loss claim with   the freight carrier. There are No exceptions To this rule!

PHOTOS ARE REQUIRED TO PROVE DAMAGED GOODS! IF QUEEN BEES; PROOF FROM THE POST OFFICE POSTMASTER! THIS IS TO PREVENT FRAUD, WHICH WILL MAKE EVERYTHING COST MORE! 

REFUND POLICY/ ORDER CANCEL POLICY:

NO REFUNDS ON NUCS AFTER PACKAGE  HAS BEEN PURCHASED BY US AND / OR  INSTALLED into NUC BOX as we have to eat the cost since bees are  already ordered and we only order a certain number each year and must pay in full in advance at our ordering time.

There is a $20.00 fee for Refund requests for already processed orders /and or cancelled orders that are not NUC   colonies! NO EXCEPTIONS! 

Like ALL BUSINESSES that Use Credit card Processors for payment processing, are charged fees.  Due to this fact I get   charged by the bank for fees for the service of offering Credit card payment  services. I am SORRY I have to add the cancel fee charges, but the banks add them for every transaction and take a percentage also. They do not refund my transaction fees for cancelled orders etc.  This adds up substantially for my  small business If you still wish a refund the $20.00 Cancel order fee will be deducted, NO EXCEPTIONS!,  and  a process a refund request will be sent to my credit card processor to be credited  back to your account in the next billing cycle, by the bank's card processor, (usually within  a 30 day period, per their billing cycle) as this is how they bill me  for charges/fees per month.  Also, almost all businesses now have cancel order or service fees, including some of the biggest companies, including most bee businesses also. 

CREDIT/ORDER   HOLD POLICY  If you prefer a credit on your account here with me  (to hold a queen or products that you ordered and PAID for) for the following month   up to year, This can also be done also!  THIS WILL SAVE YOU MONEY AND   REFUND FEES AS WELL AS GET YOU PRIORITY SERVICE ON QUEENS WHEN   AVAILABLE! However, the Order Hold will be for a year and it is your responsibility  to let me know when you need the held order shipped! Orders not shipped after  the maximum 1 yr hold, will be forfeited! I appreciate your business and hope to serve  you many years!