DO NOT COPY, DOWNLOAD, OR MODIFY ANY OF MY PHOTOS OR CONTENT WITHOUT EXPRESS WRITTEN CONSENT FROM ME

PLEASE READ SHIPPING CALENDER/SCHEDULE & MONTH BEFORE ORDERING! Disregarding the present shipping date and schedule, WILL NOT GET YOUR ORDER shipped sooner than THOSE ORDERS IN FRONT OF YOURS WHOM ARE WAITING! PLEASE RESPECT THIS POLICY! I DO NOT PRODUCE 100'S OF QUEENS AT A TIME, SO  AT TIMES THERE IS A WAIT, AND WEATHER & MATINGS DETERMINE AVAILABILITY! SO AGAIN PLEASE READ THE  ORDERING SHIPPING CALENDER and WEATHER, BEFORE PLACING THE ORDER AND THEN CALLING ME AND SCREAMING AT ME OR A RUDE OR THREATENING E MAIL DEMANDING "WHERE IS MY QUEEN ORDER?"  IT WILL NOT GET YOU FASTER SERVICE, But WILL likely guarantee a visit/call by law enforcement ! THANK YOU
 

I will try to ship all NON-LIVE (HONEY, WOODWARE, ETC)) items within 3 BUSINESS DAYS of Order. this may be changed due to supply availability or weather conditions in Forest, Ohio.  QUEEN BEES will be shipped  MONDAY or Tuesday ONLY,  later shipments MAY not make the client's address due to flights, trucking, etc., and Saturday delivery may not be possible to some areas. I do not want the Queen Bees to be at a P.O. or warehouse for a weekend as it could result in their dead arrival to my Clients.  Queens will be shipped on AVAILABILITY & WEATHER  as soon as possible  after the order is placed. Delays are possible, due to weather or conditions beyond my control or acts of God. All efforts will be made to assure prompt service! I use United States Postal Service  (U.S.P.S.)EXPRESS MAIL ONLY,  for Queen Bees. Priority Mail and Ground for other Products THE US Post office WILL NOT insure Queens. US Postal regulation ( 609 sec 4.3 k)  For the Post Office  Should they arrive dead or damaged within the allowed shipping times,  they will not cover the cost of replacement and shipping unfortunately. (601.9.0.37) (bees)  Also, as per postal regulations 114.3.1, 414.3.0 and 604.9.2.4  queen bees and live animals are EXEMPT from the express mail guarantee of next day/ 2nd day guarantee, TO PROTECT THE LIVE ANIMALS when shipping. ONLY QUEEN BEES CAN BE SHIPPED BY AIR OR PRIORITY MAIL! NUCS must be shipped by TRUCK only. USPS  regulation: 601.9.3.8 536.2   If you prefer another service/shipper I will gladly accommodate your request. All items will be shipped from Forest, Ohio USA.

ALL POSTAL ORDERS SHIPPED ON MONDAYS Or TUESDAYS as it helps ASSURE LIVE DELIVERYI WILL TRY MY BEST TO GET THE QUEEN BEES TO YOU ALIVE!  BUT I CANNOT GUARANTEE SUCCESSFUL INTRODUCTION! MY RESPONSIBILITY FOR HER CARE ENDS  AT THE POINT YOUR QUEEN OR QUEENS ARRIVE ALIVE WITH HER ATTENDANTS! POKING A HOLE IN THE CANDY, OPENING THE OTHER CORKED END TO DIRECT RELEASE THE QUEEN,  OR OTHER ACTS THAT RESULT IN THE QUEEN BEE'S DEATH, INCLUDING NON+ACCEPTANCE BY THE COLONY,  ARE NOT COVERED BY MY REFUND/CREDIT POLICY. HOWEVER I WILL BE GLAD TO ADVISE YOU ON THE PROPER WAY TO INTRODUCE A NEW QUEEN TO A HIVE. THANK YOU

DEAD OR DAMAGED FREIGHT:

All merchandise is shipped F.O.B. Shipping Point ( Ada  or Forest, Ohio for US Postal service). This legal term simply means that all merchandise becomes your property as soon as we give it to the freight carrier. The freight carrier is responsible for the complete and safe delivery of your merchandise. It is your responsibility to thoroughly inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, (equipment etc. and / or Queen Bees or Nucs) If applicable it is your responsibility to file a damage or loss claim with the freight carrier. There are No exceptions To this rule!

PHOTOS REQUIRED TO PROVE DAMAGED GOODS! THIS IS TO PREVENT FRAUD WHICH WILL MAKE EVERYTHING COST MORE! 

REFUND POLICY: NO REFUNDS ON NUCS AFTER PACKAGE  HAS BEEN PURCHASED BY US AND / OR  INSTALLED into NUC BOX as we have to eat the cost since bees are already ordered and we only order a certain number each year and must pay in advance at our ordering time.

There is a $20.00 fee for Refund requests for already processed orders /and or cancelled orders that are not NUC colonies!

Due to the fact I get charged by the bank for fees for the service of offering Credit card payment service. I am SORRY I have to add the fees, but the banks add them for every transaction and take a percentage also. This adds up substantially for my small business If you still wish a refund  the fee will be deducted, and a refund request will be sent to my credit card processor to be credited back to your account in the next billing cycle, by the bank's card processor, (usually a 30 day period, per their billing cycle) as this is how they bill me for charges/fees per month.  

CREDIT/ORDER HOLD POLICY  If you prefer a credit on your account here with me  (to hold a queen or products that you ordered) for the following month up to year, This can also be done also!  THIS WILL SAVE YOU MONEY AND REFUND FEES AS WELL AS GET YOU PRIORITY SERVICE ON QUEENS WHEN AVAILABLE! However, the hold will be for a year and it is your responsibility to let me know when you need the held order shipped! Orders not shipped after 1 yr. hold, will be forfeited! I appreciate your business and hope to serve you many years!

SINCERELY, MICHAEL